Description Focus areas on which you are measuring progress/success and where the owner is ultimately responsible for the outcome. Use Case Definition of roles and Responsibilities across a RACI model (Responsible, Accountable, Consulted, Informed) or LPD model (Lead, Participate, Decide) Continue reading


Description In a (B2B) Business To Business environment, your direct customers are other value adding suppliers in the value chain and not the final consumer (B2C). Use Case Business model Continue reading


Description Behavior Based Interviews. Structured approach to assessment of candidates including inteviews, written tests and self evaluation. Use Case Effective and efficient candidate and job searches Continue reading

Service Leaders Matters partners with B2B businesses to assess and acquire top service leadership talent to drive breakthrough performance.