Job Title: Regional Field Service Manager
Reporting to: Regional Service Director
Scope: Asia & Oceania
Leading the Field Service Operations in the Asia and Oceania region, the role of the Regional Field Service Manager (RFSM) is to work with creating, developing and managing field service teams for the region and ensuring they are fully capable of fulfilling customer demand for field service activities. Direct reporting to the RFSM are Regional Planners, Field Service Managers, and indirectly Field Service Engineers and field service administrators.
The Company
Description – Marel is the leader in its field, providing advanced food processing equipment, systems, software and services for the fish, meat and poultry industries around the world. With a total of 6,000 employees in over 30 countries around the world, Marel have a dedicated sales and service network of over 500 employees in global sales and more than 1,000 in global services supporting clients around the world. In the period 2017-2026, Marel is targeting 12% average annual revenue growth, outperforming that of the market, through market penetration and innovation, complemented by strategic partnerships and acquisitions.
Opportunities – Services are increasingly essential to the competitiveness and consequently the growth of the company, clearly demonstrated through increased investments in operational excellence and characterised by a focused capability build-up.
Customers – The customer base includes most of the world’s blue-chip food processors in the poultry, meat and fish industries and are in partnership with Marel looking to increase the effectiveness of their production through a one-stop shop for equipment, software and service.
Summary Role Overview
Continuous service demand planning of new installations planned maintenance and repairs with relevant actions and measures to secure capacity and capabilities in timely manner, by building up optimal resource and technical competence in the region.
The four core success factors of the role are:
- CUSTOMER – Support growth of Service in the region by optimal coverage of installed base and installed base analysis.
- SERVICE – Follow Global & Regional strategies that lead to the achievement of successful Customer experience targets
- CAPABILITY – Develop an organisation able to meet current and projected customer requirements within the region and to complement this with a clear roadmap.
- COLLABORATION – The RFSM will be a member of the Regional Leadership Team for Service as well as the global Field service team and will be expected to attend & contribute to the success of these teams’ objectives
Sourcing Specifics
| Job scope | Asia & Oceania |
|---|---|
| Education Level | Batchelor degree or similar |
| Experience | >10 years in relevant field |
| Budget | 1 M€ |
| Start Date | Q3 2020 |
| Technology & Software | Office and media software, SAP, Service max or similar desirable |
| Knowledge | Service Operations and Service Business |
| Employees Service / company | 1000/6000 |
| Direct Reports | Approx. 5-8 direct reports |
| Team | Approx. 60 |
| Languages | English fluently, Asian language preference |
| Industry Type | Equipment manufacturing |
| Industry Application | Poultry, meat and fish industries |
| Product category | Advanced, high-end equipment |
| Location of The Job | Thailand or Singapore |
| Mobility | >50% travel |
| Employment Type | Full time permanent |
